Reach Out to Us
Our support team is ready to help with account-related issues, technical concerns, payment queries or general feedback. Contact us any time and we’ll respond promptly via live chat, email or phone. Live chat offers immediate help; email replies aim within 24 hours. For quicker assistance with withdrawals, verification or bonus queries, please have your account details to hand. We’ll guide you through limits, responsible play and any account changes. Our team can assist with deposits, payment queries and responsible-gambling concerns.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; reply via email within 24 hours) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team, reply within 48 hours) |
| Phone | +44 20 7946 0857 (UK office hours Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please contact [email protected] with a clear subject line, your account ID and up-to-date contact details to avoid delays. Attaching relevant files or screenshots speeds up handling and helps us respond promptly.
Submit Your Inquiry
Response Time
Most enquiries are answered within one business day. Live chat replies are usually immediate, while email and ticket responses typically arrive within 24 hours. More complex issues, such as KYC checks or payout investigations, can take longer depending on the documentation required and third‑party processes. We’ll keep you updated throughout and aim to resolve your case as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions or ideas to make the site better. Please share any thoughts on games, payments, promotions or the mobile experience. All messages are reviewed carefully and help shape product updates, fixes and new features. Your input really does improve the service and user experience for everyone.