Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you register, play or interact with our site. We take user privacy seriously and set out what data we gather, how it is used, who we share it with and the choices available to you. Please read this page to understand our practices and contact us if you have questions.
Types of data we collect
We collect several categories of information to operate your account and deliver services.
Personal data
This includes name, date of birth, email address, postal address, phone number and identity documents submitted for verification. We also store account credentials and records of communications with our support team.
Technical data
Technical data covers IP address, device and browser details, operating system, language settings and connection data. We use this information to provide the service, detect abuse and improve site performance.
Transactional data
Transactional information includes deposit and withdrawal records, payment method details, bets and game history, bonus activity and any documents required for Know Your Customer (KYC) and anti-money laundering checks.
Use of information
We process your data to operate your account, verify identity, complete payments, prevent fraud, meet legal obligations and respond to enquiries. We also use aggregated, non-identifying data for analytics and product improvement. Where we rely on consent, you can withdraw it at any time in line with your rights below.
Data protection practices
We store personal data on secure servers and limit access to authorised staff and service providers who need the information to perform their duties. We use technical and organisational measures such as encryption, access controls and regular security reviews to protect data from unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure your sessions, measure site performance and provide basic analytics. Third-party providers may also use cookies for analytics and advertising. You can manage cookie preferences via your browser settings or the cookie controls on our site.
User rights
You have the right to request access to the personal data we hold about you, ask for inaccurate information to be corrected, and, where appropriate, request deletion or restriction of processing. You may also object to certain processing and withdraw consent where processing is based on consent.
Access, correction and deletion of data
To exercise your rights, contact our support team at [email protected]. We will ask you to verify your identity before fulfilling requests to protect your account. We aim to respond to legitimate requests promptly and explain any lawful reasons if we cannot comply in full.
Information sharing and third parties
We may share data with payment processors, identity verification and anti-fraud providers, analytics services and other suppliers who act on our behalf. We will also disclose information when required by law or to protect our users and our service from fraud or other harm.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you. Please check this page regularly to stay informed about how we protect your information.